FAQ Page

All prices stated are in GBP Inclusive of any taxes.

100% of all payments are taken at the point of booking.

• The rooms are ready for occupancy from 4 pm. On the day of arrival, luggage may of course be deposited earlier in the gear room.

On the day of departure, the rooms may be used until 11:00 am. You are welcome to leave your luggage in our gear room (Ground floor). The WC in the gear room may also be used. Late check-out is possible on request and subject to availability.

A cot can be provided if requested 24 hours prior to arrival.

Our accessible room has been thoughtfully designed within the confines of a Georgian building, but please note that it may not be fully suitable for those with disabilities. Unfortunately, access to the upper floors is only available via stairs. Our team is always on hand to answer any questions you may have.

Parking is free of charge. All EV chargers rates are displayed in your app. The carpark is protected by CCTV however the Lagom accepts no responsibility for any damage or theft.

• Please see the table for cancellation charges:

This applies to all items within the reservation. 3rd party experiences or suppliers may have a separate policy.

If you have booked via an OTA's your cancelation policy will be with that OTA..

Any amendments to a room booking date can be done for free however if the new dates are more expensive you will need to pay the difference. All amendments to your date of stay must be made 21 days prior to arrival. Amendments to the date of group bookings or events must be made 90 days prior to the booking date.

Any breakages or damages will be charged. A quote will be provided on request for the goods/services +20%. 

If the room is left extra dirty a minimum extra cleaning fee of £80 will be charged.

All gift vouchers are non refundable, however there is no time limit for their use for all cash based vouchers! Service based vouchers can be used for their cash value after their set period.

The costs are £30 per dog.

Lagom Policy

• Only pooches under 30lbs are allowed and only one pooch per stay.
• If a room’s damaged or super messy, there will be a fee for cleaning or repair costs at check-out.
• Dogs are allowed to relax in the lobby and grounds, however they are not allowed on the 1st or top floor, Kitchen or Lounge of Lagom. 
• All dogs need to be kept on a leash or in a carrier when in public areas of the premises.
• In the event of an emergency, if uncontactable you must agree for Lagom  to call a vet and release all responsibility should anything adverse happen
• Dogs cannot be left unattended in the room. 
• Dogs must have up-to-date vaccinations, proof of which should be available on request.
• All dogs must have a crate to sleep in.
• Must be toilet trained.

Guide dogs and service dogs permitted, advance notice must be given.

Riders/Chalet Policy

• If the property damaged or super messy, there will be a fee for cleaning or repair costs at check-out.
• All dogs need to be kept on a leash or in a carrier when in public areas of the premises.
• In the event of an emergency, if uncontactable you must agree for Lagom to call a vet and release all responsibility should anything adverse happen
• Dogs cannot be left unattended in the building. 
• Must be toilet trained.

1. How much does it cost to rent a bike?

Bike rental is £1 for all guests of Lagom. Payment must be made by card. 

2. How does the security deposit work?

To act as a security deposit, we hold your card details during the rental period.

3. What happens if the bike is not returned or returned damaged?

In case of minor damages, a lesser fee may be charged to cover repairs. However, failure to return the bike or significant damage will result in your card being charged the full amount of the bike without prior notice.

You are responsible for returning the bike to its location, even if it's damaged. Failure to do so will result in your card being charged the full amount of the bike without prior notice.

For any further inquiries or clarifications, please don't hesitate to reach out to us. Happy cycling!