Lagom Terms & Conditions
By confirming a reservation at Lagom, you agree to the following terms and conditions.
1. Reservations
1.1 All reservations are subject to availability and written confirmation from Lagom.
1.2 A valid credit card (or other approved payment method) is required at the time of booking to secure the reservation.
1.3 Lagom reserves the right to cancel or amend any reservation if payment details are invalid, fraudulent, or if the booking breaches these terms.
1.4 Amendments to bookings (including dates or room allocation) are subject to availability and may incur additional charges.
1.5 Stag and hen parties are not permitted. Lagom is intended for wholesome gatherings only, and bookings made for prohibited events may be cancelled without refund.
2. Check-In & Check-Out
2.1 Check-in is from 4:00pm on the day of arrival. Check-out is by 11:00am on the day of departure.
2.2 Early check-in/late check-out may be arranged in advance, subject to availability and additional fees.
2.3 Failure to check out by the stated time may result in a late departure fee.
3. Guest Conduct & Room Use
3.1 Smoking is strictly prohibited in all guest rooms and indoor areas. A fine of £1,000 will be charged immediately for non-compliance.
3.2 Pets are only permitted in designated pet-friendly rooms or for registered service animals (see Pet Policy).
3.3 Guests are responsible for the behaviour of all members of their party and for any damage caused during their stay.
3.4 Only the guests listed on the reservation may stay overnight. Unregistered guests will be charged £150 per person per night, automatically applied to the booking card.
3.5 Guests must comply with all Lagom policies and applicable local laws.
4. Payments & Fees
4.1 All rates are quoted per room, per night, in GBP and are subject to change.
4.2 Taxes and additional fees may apply.
4.3 Full payment is taken at the time of booking unless otherwise agreed.
4.4 Lagom reserves the right to charge for any additional services, damages, or excessive cleaning.
5. Liability & Damages
5.1 Guests use Lagom facilities at their own risk. Lagom is not liable for loss, theft, or damage to personal property.
5.2 Guests agree to indemnify Lagom against claims arising from their stay, including use of facilities or event spaces.
5.3 Lagom reserves the right to charge for repairs, replacements, or additional cleaning beyond normal wear and tear.
6. Cancellations & No-Shows
6.1 Cancellations are subject to the policy stated at the time of booking.
6.2 Guests who cancel after the deadline or fail to arrive will be charged in full.
6.3 For direct bookings, the standard policy is:
- More than 60 days before arrival: 90% refunded
- 21–59 days before arrival: 40% refunded
- 0–21 days before arrival: non-refundable
Group bookings & events:
- +60 days: 60% refunded
- 0–59 days: non-refundable
(Third-party/OTA bookings follow the cancellation policy listed on the relevant platform.)
If a separate policy has been agreed in writing, it will take precedence over the above.
7. Events & Group Bookings
7.1 Event spaces must be booked in advance and confirmed with Lagom staff.
7.2 No exterior events may take place unless the entire estate (Lagom Collective) has been booked and the event has been approved by Lagom management.
7.3 Lagom is intended for calm, wholesome gatherings such as family celebrations, retreats, and intimate events. We do not host rowdy or disruptive parties, and reserve the right to refuse or cancel any booking that does not align with this ethos.
7.4 Noise levels must remain respectful of the property, neighbours, and other guests. No noise above general conversation is permitted outdoors past 10:30pm. Any music must be agreed and confirmed with Lagom in advance.
7.5 Unplanned or undeclared events are strictly prohibited. If guests arrive intending to host an event without prior approval, Lagom reserves the right to immediately refuse entry. No refund will be issued in these circumstances.
7.6 All external suppliers (including caterers, entertainers, or vendors) must be approved in advance by the Lagom team.
7.7 Guests are responsible for set-up, decoration, and clean-up unless otherwise agreed. Decorations must not cause damage, and all items must be removed at check-out. Any hired fixtures or equipment (such as tents, furniture, or catering units) must be delivered, set up, and removed entirely within the booked stay. Guests should allow sufficient time either side of their event to accommodate this.
7.8 Any additional cleaning resulting from an event, whether inside or outside, will incur a minimum fixed charge of £450 on top of any standard cleaning fee. If the condition of the property prevents or disrupts the arrival of the next booking (for example, the following day), the organiser will also be liable for the full value of that booking.
7.9 All personal belongings must be removed at check-out. Post-checkout occupancy, storage, or excessive mess may incur additional charges.
7.10 Lagom accepts no liability for damages or injuries during events. Event organisers indemnify Lagom against related claims.
8. Decorations
No adhesives or fixings: Tape, pins, nails, blu-tack, or any adhesives/fixings that could damage walls, ceilings, or furniture are strictly prohibited.
Hanging décor: Any hanging decorations must be free-standing or attached only to approved hooks/points. Draping from beams, trees, or fixtures must be confirmed in advance.
Candles & flames: Open flames (candles, lanterns, sparklers, etc.) are not permitted inside. Battery-operated alternatives are encouraged.
Sustainability: To align with our sustainability policy, we ask that no single-use plastics or disposable décor items are brought on-site. Please choose reusable, recyclable, or biodegradable options where possible.
Removal of décor: All decorations, props, and hired items must be removed completely before departure. Please ensure you take everything you bring — nothing is to be left behind.
Timing: Any hired décor or equipment must be delivered, set up, and removed entirely within the booked stay. Guests should allow sufficient time on either side of their event to manage this.
Damage liability: Any décor causing marks, damage, or requiring repair/cleaning will result in charges.
9. Deposits & Security
9.1 Guest card details are required for all reservations and are held as a security deposit. The details are securely stored in compliance with PCI DSS standards.
9.2 Guests are expected to report any damages or breakages. Minor wear and tear is understood; excessive damage will be charged at cost plus a 20% service fee.
9.3 If Lagom cannot contact a guest regarding damages, the card on file may be charged.
9.4 You can see what card is held anytime by visiting you Guest Portal. If you wish to change this card, simply add an alternative and make it the default or contact the team.
10. Marketing & Communications
10.1 By booking directly with Lagom, guests consent to receive occasional news and offers. You may unsubscribe at any time.
10.2 Our best rates are always available to direct bookers. Regular guests can also request offers by contacting us directly on WhatsApp: +44 7956 964433.
11. Children & Minors
11.1 Children under 2 years stay free when sharing with parents.
11.2 Travel cots are available upon request (a small fee applies).
11.3 Children must be supervised at all times while on the premises.
12. Accessibility
12.1 Due to the historic nature of the building, accessibility is limited.
12.2 Accessible rooms have been adapted where possible but may not meet all accessibility standards.
12.3 Full details of access limitations are provided on our website; please contact us directly for clarification before booking.
14. Pets
14.1 Only dogs under 36kg are permitted, one per booking (unless otherwise agreed).
14.2 All dogs must:
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- Be crate-trained and not left unattended in rooms
- Be fully toilet-trained
- Have up-to-date vaccinations (proof may be requested)
14.3 Cleaning or damage caused by pets will incur additional charges.
14.4 Dogs are allowed in the lobby and grounds but not in upper floors, kitchen, or lounge.
14.5 Service dogs are permitted with advance notice.
15. Bike Rentals (Ride North Coast)
15.1 Renters must be at least 18 years old or accompanied by a parent/guardian.
15.2 A valid photo ID and credit/debit card are required.
15.3 Helmets are provided and must be worn at all times.
15.4 Riders are responsible for inspecting the bike before use and for reporting any issues.
15.5 Bikes must be returned in the same condition, except for normal wear and tear.
15.6 Loss, theft, or damage will be charged at full replacement cost.
15.7 Ride North Coast is not liable for injuries or accidents during the rental period.
16. Gift Vouchers
16.1 Cash-value vouchers do not expire.
16.2 Service-based vouchers are valid until the stated expiry date; after expiry, they may be used for their cash value.
16.3 Vouchers cannot be used during public holidays unless otherwise stated.
16.4 All vouchers are non-refundable.
17. Governing Law
These terms are governed by the laws of the United Kingdom and Northern Ireland. If any part of these terms is found invalid, the remainder shall remain in full effect.